Technical Business Analyst – IT-Online

The Role: Essential Functions:

  • Identify, gather, analyse and document business requirements and translate these into technical specifications
  • Prepare business case documentation, proposing and recommending either technology or business process solutions to business problems or needs in the client servicing domain
  • Assist the client servicing head with analysis of servicing data and work closely with the UX analysts to develop solutions
  • Participate in the prioritisation of identified solutions
  • Effectively communicate specifications and proposals to all stakeholders including management, business users and IT developers
  • Strong emphasis on delivery and having the ability to run small projects with tangible milestones and delivering against them
  • Emphasis on testing and user impact and recognising its importance at the start of the project
  • Communicate project progress via designated reporting channels
  • Ensure that solutions conform to Enterprise Architectural standards, compliance and standards at all times
  • Work with the broader IT teams in developing and maintaining the core SA Digital Platform IT Systems architecture and ensuring all work conforms

Risk & Compliance Responsibilities:

  • Adhering to the Code of Ethics and related policies, including personal account dealing, gifts, market abuse, etc.
  • Ensuring Compliance training, declarations and relevant forms are completed on a timely basis
  • Ensuring that firm and client data and property, including IT data, are properly protected
  • Reporting any possible and actual breaches, errors, complaints or conduct issues.
  • Reporting any suspicion that a client, investor, or employee may be involved in money laundering, fraud or other crime such as market abuse

Skills and Experience: Candidate Requirements:

  • Degree qualified
  • Preferably 5-7 years industry experience
  • We would favour individuals with LISP/platform or asset management industry knowledge.
  • A thorough understanding of and experience in Client Servicing operational processes and technologies ?? specifically up-to-date call-centre, digital servicing and CRM improvement experience.
  • A thorough understanding of the IT development life-cycle, development frameworks, methodology and implementation
  • Experience of working in Agile environments, Scrum teams or iterativedelivery frameworks
  • An understanding of data and systems architecture as it relates to the LISP and retail fund distribution environment
  • Experience of working closely with outsourced development partners
  • Exposure to User Experience tools and practises, user research and testing, user interface design

Key Accountabilities: System Skills:

  • Collaboration and DevSecOps tools (e.g. JIRA, Confluence, Miro, Azure DevOps)
  • Call-Centre, CRM & Other Digital Servicing tools (e.g. Salesforce, Digital Adoption & Chat-bots)
  • SQL (SQL management Studio, MSSQL, SYBASE ASE)
  • Cloud infrastructure and applications (Azure, SQLaaS, CosmosDB, Application Insights)
  • API Interfaces design and testing (Postman, SOAP UI, SWAGGER, RAML)
  • Exposure to web application development frameworks and underlying technologies (e.g. Angular, React, Node.js, HTML, CSS)

Personality and Attributes: Personal Attributes:

  • Excellent interpersonal and communication skills ?? both verbal and written.
  • Able to multi-task; work to tight deadlines and able to cope under pressure.
  • A strong personality able to withstand exposure to demanding business teams.
  • Attention to detail and high level of accuracy.
  • Strong problem solving ability/logical thinker and highly numerate.
  • Ability to see the bigger picture.
  • Must be organised and able to prioritize duties and responsibilities.
  • Able to work in a team and potentially lead IT developers.
  • A passion for change and a sense of real achievement based on delivery

Learn more/Apply for this position

Technical Business Analyst